AdSense Known Issues

Below is a list of the current AdSense known issues and their possible workarounds. Please know AdSense are working to resolve these issues and appreciate your patience.

Issues with ads.txt

Details:

Apologies, some of you might have accidentally received an email regarding a missing ads.txt file on one of your sites. If you have implemented ads.txt correctly please disregard AdSense email.

AdSense engineers are currently investigating the issue and working to resolve it as quickly as possible. AdSense apologize again for any inconvenience this might have caused.


Some November payments still pending

Latest update: This issue has now been fixed.

Details:

Some of you might have noticed that your November payment is still marked as “pending”. Rest assured AdSense are working hard to complete your payment as quickly as possible. No additional action is required on your part, and there’s no need to contact us about your November payment. As soon as the issue is fixed, you’ll see the status of your November payment updated.

Thank you very much for your understanding.


Mislabeled metrics appearing in Performance reports

Latest update: This issue has now been fixed.

Details:

Some publishers have reported seeing the following issues in their Performance reports:

  • The CTR metric incorrectly labelled as “Impression spam %”
  • Some spam-related metrics incorrectly listed in the Custom metric family selector.

AdSense engineers have fixed this issue. Note that the incorrectly labeled metrics were not enabled.


AdSense Android app issue

Latest update: This issue has now been fixed.

Details:

Some publishers have reported an issue with the AdSense Android app crashing. AdSense engineers are currently investigating the issue and working to resolve it as quickly as possible. 

If you’re affected by this, please try uninstalling and reinstalling your AdSense Android app.


Ad balance is under maintenance

Latest update: This issue has now been fixed.

Details:

Ad balance is currently undergoing engineering work to fine tune revenue estimations. AdSense has deactivated the Ad balance tool in all publishers’ accounts.

If you use the Ad balance tool, your previous Ad balance settings are no longer active. As a result, Ad balance is not currently affecting your fill rate or revenue. 

You don’t need to take any action. AdSense will let you know when the tool is active again.


Some publishers received an incorrect PIN

Latest update: This issue has now been fixed.

Details:

Some of AdSense publishers have reported that the Personal Identification Number (PIN) they received is incorrect. AdSense has determined that this was caused by a printing error which has now been fixed.

If you’ve been affected by this issue, here’s what to do next:

  • If you’re a U.S. publisher: request a new PINYou’ll be able to request a new PIN from Friday, October 14. (If you’re unable to request a new PIN on Friday, please wait until seven days have passed since you last requested a PIN.)
  • If you’re a non-U.S. publisher: wait for a new PINYou’ll automatically be sent a new PIN, which will arrive in the next two weeks.

Note that AdSense has also reset the number of attempts you have left to correctly enter your PIN.

AdSense has sorry for any inconvenience caused by this issue.


AdSense only allows you to sign up with your default Google Account

Latest update: This issue has now been fixed.

Details:

AdSense is aware that AdSense signup doesn’t allow publishers to switch between multiple Google Accounts. When signing up for AdSense please sign out of all Google Accounts except the one you want to associate with AdSense. Otherwise, AdSense will select your default Google Account for sign up.

This also affects YouTube and Blogger publishers who want to associate their YouTube channel or Blogger account with AdSense. AdSense recommend using the same Google Account for AdSense as you use with YouTube or Blogger.

To sign out of all of your Google Accounts except one, follow these steps:

  1. In a new browser tab, visit https://accounts.google.com/logout.
  2. Click Remove.
  3. Click X next to each Google Account you don’t want to associate with AdSense. (Make sure you leave the one Google Account that you do want to associate with AdSense.)
  4. Click Done.
  5. Go back to the AdSense signup page.
  6. Click Create or use another account, and sign in to the Google Account you want associate with AdSense.

AdSense engineers are working to resolve this issue as quickly as possible.


Some publishers received a message regarding an account closure

Details:

Some of AdSense publishers received a message from us today regarding an account closure. AdSense has closed these accounts because they have been inactive for a while. Please note that active accounts have not been affected.

If you received this message and would like to open a new AdSense account, please reapply by logging into your Google Account and then visiting www.google.com/adsense. Note that you cannot re-open your old account.


Partners unable to action multiple ad units in the MCM tool

Details:

Some partners have reported that there’s an issue when actioning multiple ad units in the Multiple Customer Management (MCM) tool. When a partner attempts to edit the management state of multiple ad units, the MCM tool reports that the bulk action was successful, even though the bulk action failed.

Partners should review any bulk updates they recently attempted, as the management state of any affected ad units will not have changed.

AdSense engineers are currently investigating the issue and working to resolve it as quickly as possible. Until this issue is fixed, AdSense recommend that partners only action individual ad units and avoid making bulk updates.


Some new publishers are briefly seeing ads after signup

Latest update: This issue has now been fixed.

Details:

Some new publishers have reported seeing ads on their blogs immediately after signing up for AdSense via a host partner site, but before their account has been fully reviewed. The ads stop showing after a few hours.

AdSense engineers are currently investigating the issue and working to resolve it as quickly as possible.

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